The Fourth Edition of a seminal work in the field of mediation and conflict resolution, The Mediation Process: Practical Strategies for Resolving Conflict has been relied upon by conflict resolution practitioners, faculty, and students for almost three decades. This comprehensive guide covers all aspects of mediation, making it an invaluable resource for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy, multicultural, or international.

Expanding on the previous edition, this updated version keeps pace with developments in the field. It includes new resources to promote excellence in mediation, helping disputants reach durable agreements and enhance their working relationships. The book features expanded information on the latest approaches for providing mediation assistance, comprehensive guidelines for selecting the right strategy for both common and unique problems, and utilizes contemporary case studies of all types of disputes. Additionally, it offers expanded coverage of the growing field and practice of intercultural and international mediation.