Pranart is committed to your satisfaction. We want you to be happy with your purchase, so please read this policy carefully before you buy.
Manufacturer Warranty
Most computer accessories products we sell come with a manufacturer’s warranty. The warranty period and coverage will vary depending on the specific product. Please refer to the manufacturer’s documentation for details on what is covered and for how long.
Our Return and Refund Policy
We offer a 30-day return and refund policy on all unused and unopened computer accessories products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return and refund, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging (if applicable).
The following items are not eligible for return or refund:
- Any computer accessories product that has been used or opened.
- Any product missing original packaging or manuals.
To complete your return, we require:
- A receipt or proof of purchase.
- The original packaging (if applicable).
Return Costs:
- We will cover the return shipping costs if the return is due to an error on our part (e.g., faulty or incorrect item).
- You will be responsible for paying for your own shipping costs if you wish to return an item because you have changed your mind.
- No restocking fee will be charged.
How to Return an Item:
- Contact our customer support team at [email protected] within 30 days of your purchase to initiate the return process.
- We will provide you with a return shipping label (if applicable) and instructions on how to return the item.
- Once we receive the returned item and verify that it meets the conditions outlined above, we will issue a full refund to your original payment method.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Late or missing refunds (if applicable):
Remember, we will refund to original payment method. The refund may take 10 business days to appear in your bank account. If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
How to Cancel an Order:
You have the option to cancel your order directly from your confirmation email within 24 hours of placing the order. Please contact us at [email protected] if you need help canceling your order.
Contact Us:
If you have any questions about our return and refund policy, please contact us at [email protected].
We value your business and want to ensure you have a positive experience shopping with Pranart.
Digital Products
Our return and refund policy above applies only to physical computer accessories products. The following policy applies specifically to digital products.
No Returns or Refunds
Due to the nature of digital products, once a digital product has been delivered or made available for download, we do not accept returns, exchanges, or refunds. Please review product details carefully before completing your purchase.
Wrong or Mistaken Delivery
If you received the wrong file, an incorrect version, a missing item, or an invalid license key due to an error on our part, please contact us at [email protected] with your order number and a description of the issue. We will promptly resend the correct product at no additional cost.
Non-Working Products
If your digital product does not work as intended (e.g., a corrupted file, activation error, or technical issue), please contact our support team at [email protected] with details of the problem. We will do our best to troubleshoot and resolve the issue or provide you with a working version of the product.
How to Request Support
Contact us at [email protected] within 30 days of your purchase, and include:
- Your order number or proof of purchase
- A clear description of the issue
- Screenshots or error messages, if applicable
Contact Us
If you have any questions about our digital product policy, please contact us at [email protected].