Discover essential strategies and best practices for effective supervision in the fast-paced hospitality industry. This comprehensive guide offers insights into managing diverse staff, enhancing guest experiences, and driving operational efficiency. Key topics include leadership development, communication skills, conflict resolution, and technology integration.
Key features:
- Updated content reflecting current trends and challenges
- Detailed case studies and real-world examples
- In-depth analysis of leadership theories and practical applications
- Tools for assessing supervisor competencies and performance
Benefits:
- Aid in developing strong supervisory skills for successful hospitality management
- Promote a positive work environment and boost employee morale
- Improve service quality and customer satisfaction
- Increase operational efficiency and organizational effectiveness
Edition: 9th
Language: English
Publisher: Cengage Learning
Dimensions: 7.5 x 1 x 9.2 inches
ISBN-10: 133767184X
ISBN-13: 978-1337671842
Publication Date: September 27, 2017
Print Length: 528 pages