This ninth edition of Service Management by Sanjeev Bordoloi delves into the intricate world of service management through a comprehensive exploration of its operations, strategy, and information technology aspects. The book is published by McGraw-Hill Interamericana de España S.L., with an international student edition ISBN-13 978-1260092424, featuring a print length of 1088 pages. Organized into four distinct parts, the text first provides a historical context and highlights the unique characteristics of service operations in Part One: Understanding Services. Moving on to Part Two: Designing the Service Enterprise, it focuses on strategies to design services that align with competitive goals. The third part, Part Three: Managing Service Operations, explores practical aspects like managing capacity, demand, and service supply relationships. Finally, Part Four: Quantitative Models for Service Management offers insights into forecasting and inventory management techniques. This edition continues to underscore the distinctiveness of service management in today’s business landscape, making it an invaluable resource for students and professionals alike.