Quality & Performance Excellence, 8th Edition by James R. Evans offers a comprehensive exploration of the fundamental principles and tools essential for achieving quality and performance excellence. This authoritative text delivers cutting-edge insights, incorporating the latest advancements and practical applications from the field. Through a wealth of relevant, real-world examples, students will discover how these core concepts and methodologies are effectively implemented across diverse organizational landscapes. The book expertly bridges the gap between fundamental quality principles and widely recognized management theories and models.
The 8th edition has been meticulously updated to align with the 2015-16 Baldrige criteria, featuring enhanced boxed sections, engaging experiential exercises, and current case studies designed to provide hands-on experience with contemporary challenges. The case studies showcase a broad spectrum of organizations, encompassing both large and small enterprises within manufacturing and service sectors across North and South America, Europe, and the Asia-Pacific region. Furthermore, each chapter now begins with a “Performance Excellence Profile,” spotlighting a recent Baldrige Award recipient and offering valuable insights from recognized leaders in the field.
Book Details:
- Author: James R. Evans
- Edition: 8th
- Publisher: Cengage Learning
- ISBN-13: 978-1305887947
- Publication Date: March 13, 2016