Quality, 6^th edition, authored by Donna Summers, offers a comprehensive guide to enhancing outputs, productivity, costs, and safety through practical quality tools and techniques. This English-language publication from Pearson presents real-world illustrations and industry examples across various sectors including hospitals, government, utilities, manufacturing, building trades, and the ballet. With clear explanations of popular quality assurance methods and numerous diagrams, the book adopts an applied approach that delves into both the “why” and “how” behind quality assurance and statistical process control. Suitable for college-level courses in business and engineering curricula, it also serves as a valuable resource for professionals aiming to improve organizational quality.