This 14th edition, published in January 2020, features modern real-world examples and enhanced pedagogical tools to support diverse learning needs, from undergraduate studies to executive education programs. The book spans 928 pages and covers essential topics such as forecasting, product and service design, capacity planning, quality management, inventory control, scheduling, supply chain optimization, and project management. Its modular structure allows for flexible use across various levels of study, making it an adaptable resource for educators and students alike. Adaptive online learning tools further enrich the educational experience, ensuring success in understanding complex operations concepts.