Essentials of Quality with Cases and Experiential Exercises by Victor E. Sower offers a thoroughly tested and accessible approach to understanding contemporary quality management. Designed to be highly experiential and unique in its coverage, this 1st Edition publication from Wiley, released on February 22, 2010, equips students with the knowledge needed to tackle current quality management topics. The book delves into creative and innovative improvement strategies relevant to today’s economic landscape and guides readers on developing effective metrics for program evaluation. Its non-academic, reader-friendly writing style is complemented by numerous chapter exercises and case studies, providing invaluable hands-on experience. This text is proven to assist students preparing for the American Society for Quality’s Certified Quality Improvement Associate exam. ISBN-10: 9780470509593, ISBN-13: 978-0470509593.