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9781259954078

Customer Service Skills for Success 7th Edition Robert W. Lucas

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Author
Robert W. Lucas
Edition
7th
Publisher
McGraw Hill
Pages
8.5 x 1 x 10 inches
ISBN
978-1259954078
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Description

Customer Service Skills for Success
Author: Robert W. Lucas (Author)
Edition: 7th
Language: English
Publisher: AMACOM/American Management Association
Dimensions: 6.3 x 1.2 x 9.4 inches
ISBN-10: 081441758X
ISBN-13: 978-0814417581
Publication Date: January 3, 2006
Print Length: 272 pages

Learn the essential skills for providing exceptional customer service in today’s business environment. This comprehensive guide equips you with the tools to excel as a customer service professional.

Key Features:
– Updated with the latest industry trends and best practices
– Includes real-world scenarios and practical examples
– Covers communication techniques, conflict resolution, and problem-solving strategies
– Emphasizes the importance of empathy and emotional intelligence in customer interactions

Benefits:
– Improve customer satisfaction and retention
– Build stronger relationships with clients and colleagues
– Enhance your career prospects by mastering these critical skills

SEO Keywords: Customer Service, Skills Training, Business Management, Professional Development, Customer Satisfaction, Communication Techniques