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9781260092509

Customer Service Skills for Success 3rd Edition Robert Lucas

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Author
McGraw-Hill Education
Publisher
McGraw-Hill Education
ISBN
978-1260092509
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Description

Customer Service: Skills for Success 7th edition
Author: Robert Lucas (author)
Edition: 7th
Language: English
Publisher: South-Western / Cengage Learning
Dimensions: 1 x 8.5 x 10.9 inches
ISBN-10: 133762476X
ISBN-13: 978-1337624762
Publication Date: January 1, 2020
Print Length: 512 pages

Learn the essential skills for customer service excellence with this comprehensive guide. Covering everything from communication techniques to conflict resolution, this 7th edition equips you with the knowledge and tools needed to excel in any customer-facing role. Key features include real-world examples, interactive activities, and practical tips that enhance your ability to deliver exceptional service and build strong relationships with customers.