Check-in Check-Out: Managing Hotel Operations (10th Edition)
- Author: Gary Vallen
- Edition: 10th
- Publisher: Pearson
- Publication Date: May 26, 2017
- ISBN-10: 9780134303505
- ISBN-13: 978-0134303505
Check-in Check-Out: Managing Hotel Operations is the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid changes, this widely popular resource presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any text in the field.
Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly and linked to other hospitality functions, related industries, and the broader economy. Comprehensive coverage includes internationalization, green operations, financing sources, boutique and urban collections, and reservations strategies.
The 10th Edition has been updated throughout to address current industry topics, including detailed cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, and third-party housing issues. It further explores conflicts over master billing, EMV technology, the rising popularity of smart cards, night audit reports, and cyber security within the hospitality industry. To promote visual learning, the text includes over 150 exhibits that illustrate complex operational concepts.