People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to enhancing “soft skills” essential for technical professionals. Focusing on interpersonal and communication abilities, this book aims to improve personal interactions, relationship development, and effective communication—skills as crucial to success as technical expertise. Through the narrative of a leading internal audit department’s journey toward becoming a world-class organization in a fictional company, readers will see firsthand how these skills impact an auditor’s effectiveness, job security, and career advancement.

The book offers relatable scenarios and practical guidelines, making it easier for professionals to apply learned concepts in their projects and departments. It highlights the seven key attribute areas identified by the Institute of Internal Auditors (IIA) as essential for successful auditors: relationship building, partnering, communications, teamwork, diversity, continuous learning, and integrity. These skills are often not taught in college or certification programs, leaving professionals to develop them on their own.

Each chapter includes summaries of key points and practical guidelines, enabling readers to understand and implement the lessons effectively. The easy-to-read fictional narrative and common scenarios make it accessible and engaging for all business professionals aiming to improve their interpersonal skills and advance in their careers.