Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success, 155) by Roy Lilley offers a comprehensive guide to navigating the workplace challenges posed by bullies, nit-pickers, manipulators, and complainers. This fourth edition, updated for 2019, includes practical exercises, useful templates, and top tips to help you manage aggression, reduce awkwardness, and remain composed in any situation. Discover how understanding the motives and behaviors of difficult people can transform your interactions, making it easier to deal with problematic customers, digital communication issues, and even a boss who pushes your buttons. As part of the bestselling Creating Success series, this book is written by experts for new and aspiring managers and leaders, providing essential skills and techniques to boost performance and achieve career success.