Umiker’s Management Skills for the New Health Care Supervisor

Author: Charles R. McConnell

Edition: 7th Edition

Publisher: Jones & Bartlett Learning

Publication Date: December 16, 2016

ISBN-10: 1284121321

ISBN-13: 978-1284121322

Today’s healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The seventh edition of Umiker’s Management Skills for the New Health Care Supervisor provides valuable information for future healthcare managers and supervisors who must address these challenges daily. Written primarily for those who have little to no management training, this text offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains a clear, jargon-free writing style throughout the work.

The Seventh Edition includes a critical new chapter on “Supervising in a Union Environment” that explores why employees turn to unions, how supervisors must act during union organizing, and how a supervisor’s role is affected when interacting with a union on a day-to-day basis. This revision also offers new examples, case scenarios, and expanded information on many essential topics including basic management functions, the origins of performance standards, the interview process, workplace safety, and motivational theory. Readers will also find updated insights into chronic absenteeism, stress and decision making, the Balanced Budget Act of 1997, and the Affordable Care Act of 2010.